28 February 2019

6:00 pm to 8:00 pm


Academy Xi, 3/45 Exhibition St, Melbourne VIC 3000

Event Details

Human-Centred Design continues to be a massive trend in the new year with the rise of exponential technologies such as AI, IoT, and Mixed Realities. Designing a great user experience remains a priority as it means the difference between success and failure for many sites and apps.

A trend of focus is a smart, personalised design that targets user’s specific needs. Understanding people’s pain points, psychological and functional drivers mean solutions not only fix but even predict people’s needs.

In an age where everyone is time poor, accessibility is another big thing within UX and Service Design, enabling people to do things more easily. Time-saving features include understanding customer navigation patterns and content specific suggestions that save time by anticipating the user’s next steps.

Want to know more about upcoming Human-Centred Design trends and what they mean for you?

Our panel, Human-Centred Design Trends for 2019 will explore:

  • What are some of the top Human-Centred Design trends that are shaping 2019?
  • What is the current snapshot of the industry and how will it be disrupted?
  • What the implications of trends are on UX  and Service Designers for 2019 and beyond


Michelle Hyams

Service Design Manager at ANZ

A industrial designer with over 24 years' experience, spanning multiple sectors including commercial interiors, biotechnology, and academia, in both local and international markets, Michelle is now to excited to be working as a Service Design Manager, at ANZ bank, within the Contact Centre transformation program creating a Start-up business within the business.

Michelle recognised that her design mind and approach was evolving, was becoming more aligned to the practice of Service design, and decided to pursue a career in this emerging field. However, as with all journeys, it has not been easy or smooth but the learnings gained have been worth the pursuit of becoming a practitioner and leader in a new field.

Estyn Jones

Experience Design Lead at AKQA

With a background focused on Service Design, and degree in Product Design, Estyn brings a holistic design perspective to the table. Championing a human-centered approach to design, his current role as Experience Design Lead at AKQA, he shares the responsibility for transforming the Bunnings digital experience into one ready for e-commerce. He works closely with clients and their customers to gain a deep understanding of their challenges, objectives and needs to ensure solutions are evidence based and purposeful. Having worked both in the UK and here in Australia his clients are diverse and include; BearingPoint, War Child UK, The National Trust, University College London, La Trobe University, UWA, and Bunnings.

Tom Uhlhorn

Founder and Strategy Director of Tiny CX

Tom Uhlhorn is the founder and strategy director of Tiny CX, a Customer Experience consultancy that helps Australia's challenger brands use CX to attract and hold onto more market share using the power of CX. Tom is also authoring a book on CX, runs the Melbourne CX meetup group, and is leading his company in the development of a suite of CX tools and educational resources.

Rohan Irvine

Senior UX Researcher at REA Group

Rohan Irvine is a Senior UX Researcher at REA Group and is also the Founder of UX Gatherings—a community and event for Melbourne UX professionals.
With a background in behavioural science, Rohan designs and facilitates qualitative and quantitative research to validate assumptions about customers. Rohan’s work helps companies identify and resolve issues in their experiences so they can increase the value of their products and services.

Lucy Serret

UX Accelerator Course Mentor at Academy Xi

Lucy is a User Experience Designer, who is passionate about facilitation, creative problem solving, and understanding what drives people through human behaviour. With a degree in Communications, Lucy's background in the digital design industry involved roles in strategy and project management. As a recent graduate from the full-time UX Transform course at Academy Xi, Lucy has continued as a mentor for the UX Accelerator course — continuing her love for group collaboration, education, and Design Thinking.

Lana Thymianidis

Experience Producer at Academy Xi

Lana built her background with a contemporary art practice and as a Graphic Designer for Monash University. As a recruitment consultant within Digital at Michael Page, she specialised in the recruitment of UX, UI, Content and Design professionals.

Lana worked across a variety of industries with clients including RMIT, The Cancer Council, The Good Guys and Track DDB. Now at Academy Xi, Lana facilitates student Experience and Career Outcomes.

Dates and fees


28 February 2019

6:00 pm ~ 8:00 pm



Academy Xi,
3/45 Exhibition St,
Melbourne VIC 3000

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